Create Review

Go to "Support" --> "Cases"

Click "+" to add Record

Encode "REVIEW" in Case Class
Subject : Enter Subject of this Review
Copy Paste the origin guest Review
Attach screenshot of the review - please make sure it is unique and identifiable

You can click on the attached screenshot to adjust the size

4. Go to "Attribute"

5. Encode all review related information

*** Employee Mentioned *** is an important indicator for review bonus!!!

Please cross check below link to see if it is a sponsor booking

For Employee Mentioned, please maintain in "RELATIONS"

Role = Related Entity

Type = Employee

Document = Select mentioned Employee

CASE STATUS Note

NEW - This case is newly created; no one is handling yet.
OPEN - This case is currently in progress, owner in charge is maintained in "Response"
CLOSED - This case has been solved, with closure notes attached.

Congratdulation 🎉🎉🎉🎉 You can proceed with CLOSE it directly.

Please click "OPEN" and assign Owner in Charge

Once it is solved, please click "Close" and leave Action Note to close the case

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